Remote Support at its core allows our technicians to be able to resolve issues quickly and efficiently. This allows your business to save time and money because IT support staff does not have to travel to the physical device or waste time on the phone frustrating your user by having them be an IT person. Instead, they are able to access the device, diagnose the problem, and implement a solution unimpeded.
Our remote support does not just access devices and allow our technicians to solve issue quickly and efficiently but also monitors devices 24x7x365 and will alert us of issues before the user needs to call us.
Getting support is easy, there is no installing software before support calls. Opening firewall ports, Telling people where to click., Configuring computers and routers. You shouldn’t have to jump through hoops to provide remote support to your users. Your focus is resolving IT support requests. Quickly, Smoothly, and Securely. Just give us a call and the technician jumps right in and fixes your issue. And best of all, your not calling into some huge call center your talking to someone locally.
Get in touch with us to schedule a free phone consultation!