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Should I Have a Hybrid IT Department


To have a company of any size you need some type of IT, The bigger that your business gets you will get more software that's going to need support. Eventually youll need round the clock IT and that usually comes with a lot demand for service.

There has been a shift

Traditionally a lot of IT demand requires a lot of bodies, specifically bodies that have a lot of IT knowledge, a full IT department. That also means that those employees are W4 employees with benefits etc. The general breakdown in budget has been: Small Companies – Less Than $50 Million (6.9% of revenue)Mid-Sized Companies – Between $50 Million – $2 Billion (4.1% of revenue)Large Companies – Over $2 Billion (4.1% of revenue).


Internal IT Budget: Small Companies – Less Than $50 Million (6.9% of revenue)Mid-Sized Companies – Between $50 Million – $2 Billion (4.1% of revenue)Large Companies – Over $2 Billion (4.1% of revenue)


Because of this massive cost to companies, there has been a shift in the structuring of the IT departments of companies. We have been seeing that companies are hiring a knowledgeable employee like an, IT manager, as a full time on site resource then partnering with a Managed Service Provider (MSP). This can take cut costs by more than 75%.

What does My Internal IT Provide VS The MSP

  1. Fixing IT issues and otherwise operating as a help desk. Simple things like changing passwords can take up a lot of IT time. When IT is busy putting out fires, it really can’t focus on anything else, such as critical infrastructure tasks. MSPs free up the internal IT department to take care of more important things, thereby improving the organization’s ROI. If the issue escalates beyond the ability to resolve the issue through remote management that's where the onsite Internal IT steps in.

  2. Handling day-to-day operations such as data backups. While the MSP ensures that the organization’s data is safe, IT can focus elsewhere. Many organizations find themselves putting off critical tasks such as data backups or security patches specifically because their IT department is already overwhelmed. IT departments can make better use of their time with regular, mundane tasks being handled by someone else.

  3. Plugging security holes and detecting and mitigating risks. Your internal IT department isn’t necessarily specialized in security. Rather, they are likely experienced in development, infrastructure and potentially revenue-generating activities. Security changes from day to day. An MSP is able to stay on top of these security risks, in a way that would be prohibitively difficult for an internal IT department.

As the MSP is able to work on the above, the internal IT Department is able to:

  • Identify core inefficiencies.

  • Prepare the organization for growth.

  • Audit the organization’s key metrics.

  • Embark upon more ambitious projects.


Whether your stretched thin with endless tasks and never getting to the important things or your eating into other departments budgets just to staff the necessary people for coverage there is hope. Please reach out to us to setup a free consultation and let us help you figure out an affordable solution to partner with your business.

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